The Surgery @ 9 Alloway Place
The Surgery 9 Alloway Place AYR Ayrshire KA7 2AQ
Tel: 01292 611835
Fax: 01292 284982
Out of Hours: 111
THIS IS OUR NEW WEBSITE. New Patients are WELCOME at 9 Alloway Place. We hope you find our new website useful. Follow us on Twitter @Doctors9Alloway. Call us on 01292 611835 from 8.30 am - 5.30 pm. 1 1 1 when the Surgery is Closed. BOOK YOUR FLU VACCINE APPOINTMENT NOW ....!

This section provides you with information on accessing telephone advice, appointments and house visits.



Appointments

Consultations are by appointment only and can be arranged personally at reception or by telephone (please note appointments at reception are only given after 9am, this is to allow patients equal access to appointments).

Appointments are spaced at 10 minute intervals. If you should require longer please inform the receptionist when you are booking your appointment. This helps prevent surgeries running late and causing inconvenience to other patients.

It is important to arrive on time for your appointment. If you are more than ten minutes late you will not be seen.

We book our appointments on the day which does tend to mean very busy phone-lines in the early part of the morning, especially on a Monday or after a public holiday.

We have some 'Advance booking' appointments for those patients who need to book ahead due to their personal commitments. These are offered first thing in the morning or late in the afternoon.

We do encourage patients to see the doctor of their choice. However, on occasion, this may not be possible. 

Consulting Times

Dr Hendry

All day Monday, Tuesday and Thursday

Friday morning only

Dr Coulter

All day Monday and Friday

Tuesday, Wednesday and Thursday mornings

Dr Hunter

All day Monday, Wednesday and Thursday

Tuesday mornings only

Dr McGaughey

All day Tuesday, Wednesday and Friday

Monday mornings only

 

Extended Opening Hours

The surgery offers Extended Opening hours early two mornings per week: 

  • Tuesdays
  • Thursdays

These appointments are intended for patients who find it difficult to attend appointments during normal surgery hours, perhaps due to work or travel commitments. 

To book an appointment please ask at reception or telephone 01292 611835.

These appointments are booked in advance.

Other Useful Information

During periods of high demand or when we have doctors on annual leave there is a possibility that you may be asked to speak to the doctors in order to assess/triage your call. It may be that you do not require to attend an appointment and it can be dealt with by telephone.

Please do not abuse the appointment system. Someone else may be in greater need of the appointment, so if you are in doubt ask to speak to either a doctor or a nurse for advice.

For general health advice and support NHS 24 offer advice 24 hours per day, even during surgery opening hours.  The telephone number is 111.

 

 



 

 

Telephone Advice

If you feel that your problem could be dealt with over the telephone without taking up an appointment time please phone at 2pm and ask for a telephone consultation.

Both the Doctors and Nurses offer telephone consultations.

It would be helpful if you could give brief details to reception staff regarding your request in order that the Doctor or Nurse can be prepared for your call. 

It may be that the receptionist or nurse can better assist you without the need to take up the Doctors' time. 

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Home Visits

If you are housebound or too ill to attend the surgery please contact reception as early in the day as possible (before 10:00 unless in case of an emergency) in order that the on-call doctor can plan their working day. If you are in any doubt about the need for a home visit please ask to speak to one of the doctors for advice.

Please do not abuse this service as it takes four times longer for a doctor to visit than it does to be seen at the surgery where facilities for examination are much better. 

NHS Ayrshire & Arran leaflet on the appropriate use of house visits CLICK HERE.

Urgent requests at any time are dealt with as soon as possible by the doctor on duty.

When you contact the receptionist you will be asked for details of your illness. Please try to give as much detail as possible in order to allow the doctor to prioritise the calls.

In an Emergency:

Between 08:30 and 17:30 please call 0 1 2 9 2   6 1 1 8 3 5

Between 17:30 and 08:30 please call 1 1 1

In the event of a medical emergency, please call 9 9 9

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Sickness Certificates                                                                          

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website

Teaching and Training                                                                     

We are occasionally involved in health research and in the Teaching of Doctors, Students and other Health Professionals. We will not use or disclose your personal information for these purposes unless you have been informed beforehand and given your consent for us to do so.

Medical Students

We are fortunate to have medical students attached to our Practice for short periods. This is a vital part of their education and your co-operation is very much appreciated.

Students will occasionally sit in with our own doctors during consultations, for them to gain experience, but your consent will be sought and if you have any concerns or objections, please do not hesitate to inform the doctor or the receptionist.